We have outlined below the benefits you can expect to see from the new Jobtrain helpdesk system.
From here, you can:
- Raise requests for help from within Jobtrain and receive an automated response with a reference number
- Log in and check the status of your query at any time and see updates and comments towards resolution (NB. this will replace the automated scheduled reports)
- The helpdesk will automatically prioritise the status of tickets so we can ensure resolution against our agreed SLAs
- Access and search the user guides
- Stay up to date with updates, announcements and software update notifications
Watch the video introduction
Key sections and their timings in the video are detailed below if you wish to skip to the section you're most interested in:
0:00 - How the Helpdesk will help you and how it works
0:34 - Introduction to the knowledge base and how to find information to answer your query
1:39 - How to raise a new ticket query
3:50 - Checking the status of your ticket query
5:03 - Information on jobseeker/candidate support
6:00 - Community Forums