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Jobtrain account locked? How to unlock it

If your Jobtrain account is locked, you can unlock it yourself without contacting anyone. Go to the sign-in page, follow the Forgotten your password link and reset your password. This unlocks your account at the same time. If you are still locked out afterwards, contact the recruitment team or Jobtrain support.

To unlock your account, please follow the steps below.

  1. Visit the Sign in page at the top right of the screen.
  2. On the sign-in section, follow the Forgotten your password link. This will allow you to create a new password and will also unlock your account.

Jobtrain sign-in page showing the Forgotten your password link

Read the following guide for further guidance: Forgotten password

If you are still experiencing a problem, please contact the relevant recruitment team at the company you are applying to and they will be able to unlock your account for you.  

If you do not have the Recruitment Team's contact details, please contact our Support Team. When contacting us, please provide the name of the organisation you are applying to and, where applicable, the Recruitment Board to help us direct your enquiry.