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Ticket Template: Activate Video Interviewing

 

Live or Test:

Live / Test

Client Name:

 

Client URL:

 

Have you updated Hubspot?

Yes / No

Any other URL and login details required? If yes, please include:

 

 

Before raising this ticket, ensure that the client has an account with LaunchPad and an invoice has been raised for set-up.


This ticket should be assigned to dev team for activation.

 

Step 1

Obtain the following information from LaunchPad:

  1. Account ID
  2. API key

Typically, dev team requests this directly from the Developers at LaunchPad, however, you can contact Mike Marin at mike@launchpadrecruits.com.

 

Step 2

Check that the dev team have activated Video Interviewing in JobtrainAdmin:

  • Search & Other Setup > VideoCon_label: ensure <Video Interview> is completed in the field.
  • Features Setup > Video Conferencing. Set this to Yes.

 

Step 3

In the client-side, update the relevant Security Roles > Jobs & Talent Pools: <List Candidate - Video Interview>.

Update April 2018: In Security Role settings we now have the option for view only:

  • Access = view completed video interview only.
  • Access & Add = start the process i.e. invite candidate AND view completed video interview.

 

On the list of candidates page, if the Video Interview button in left-hand menu is not displayed, speak to the dev team.

 

Step 4

In client-side, set up two new candidate statuses i.e. Invite to Video Interview and Video Interview Complete. This allows for the automatic update of candidate statuses as they progress.

 

Step 5

 

IMPORTANT NOTE: The Invite email is generated from LaunchPad.  Your test candidate must not have a @jobtrain.co.uk email address. If so, the invite will not be generated.  Use a personal email address and you'll receive the invite fine.


The Dev Team will let you know when you can invite a test candidate to take the video interview and the dev team will ensure the tests run smoothly between Jobtrain and LaunchPad.

 

Assuming she has then:

  • Find Job
  • Select Candidate Listing
  • Tick Candidate
  • Click Video Interview button on left-hand menu
  • Select any Interview Package. Note: Interview packages will be set up by LaunchPad/client so you can test
  • Select Invite and Completion statuses
  • Click Invite
  • Await an email to your non-Jobtrain address and follow instructions from there

 

Scoring is not available directly in Jobtrain.  We felt there needed to be some 'control' otherwise all users with access to Video Interview would be able to score the candidate - only authorised users can score candidates.  Some clients use a shortlisting form (re-labelled) to capture the scores.


To test the full integration ask your client to log in and 'score' the candidate’s video interview.

* Once this has been done, check the candidate’s record to ensure that the status update, score, comments and video pulls through to Jobtrain back end (client view).

 

Click here to review and score this candidate:

When you select this, you should be directed to a LaunchPad login screen.

Only ‘authorised’ users who are registered with LaunchPad can score/comment on a candidate. The users are set up directly between our client and LaunchPad.

 

Click here to view the candidate’s interview

Exactly what is says on the tin!

 

Invite the candidate to retake their interview

Only authorised users of LaunchPad can request a re-take.

You will be able to click the button to re-take and select test but you will then be prompted to log in to LaunchPad.

 

If a user requests a candidate to retake their interview, the previous video recording will be replaced

 

Video Interviewing - Ticket template (LIVE)

 

Important:  When we move to Live, the callback URL needs to be updated to the Live URL.  This can be obtained from Mike Marin at LaunchPad:  mike@launchpadrecruits.com. Ensure Ejaz updates the callback URL or else it will fail.

 

Run through Go Live checks as below: don’t forget that the client will probably be paying for each video interview so use sparingly.

  1. Invite the candidate to take a video interview. Has the candidate status updated automatically?
  2. Complete the video interview. Has the candidate status updated automatically?
  3. Ask the client to score the candidate. Has the score/comment come through to Jobtrain?
  4. Ensure Click here to review and score this candidate and Click here to view the candidate’s interview are working.